One of my clients stopped by a new development to check out what they had to offer. He liked what he saw, told the onsite salesman that he would be returning with his REALTOR and registered us both. On the weekend, after looking at some other properties, he wanted to get my opinion on the one he'd seen. The salesman was cordial, and took us out to look at the properties. After about the third time the salesman said to my client "Now, the prices are going up on the next phase, way up, and these prices are only good through the end of the month. There won't be as many upgrades, either." Three times was two too many for my client, who responded, "I get your point. You don't need to keep repeating it." Well, he repeated it about four more times, each time rankling my client even more.
Just before we left, my client asked if the salesman could get him a pass for he and a friend to play a round of golf to check out the course (it was definitely the amenity package of the community that interested him). The salesman said certainly, he'd get them from his boss, and he could pick them up whenever he wanted. My client replied that he'd be out of town, so I would pick them up.
This morning I called the salesman to ask him a question about the developer, and also to find out when the passes could be picked up. He asked me if my client was really interested, or if he just wanted some free golf. I assured him that this was a REAL and well qualified potential buyer, and that he did, in fact, want to try the course. Fine.
An hour or so later, my client called me, and was furious. The salesman had called him, again reminded him of the soon-to-be-increased prices, and asked if he was a serious buyer or if he just wanted a free game of golf. This was AFTER the salesman had asked me the same question! My client was now so upset with this salesman that he asked me to call the development to see if he could work with anyone EXCEPT this salesman.
My client's easy to get along with, and serious. He doesn't like to be badgered and he doesn't like his integrity questioned. This would have been a smooth, easy sale for that salesman - but he talked himself out of it.
Leigh - if it was his training, he interpreted it much differently than the onsite salespeople I've dealth with before from the same builder. The successful onsite salespeople realize we're a team.
Randy, you're too much!