Listening
We've always prided ourselves on listening to our clients, really listening, and that's something that's repeated frequestly in our testimonial letters. Yesterday we listed a home for a couple who interviewed six agents. After we completed the paperwork, we asked - without mentioning names, and to help us improve our service, would you please tell us what you liked and didn't like about the other agents you interviewed. On a $400,000 property, the suggested list prices varied by about $70,000! The owners felt that the high quotes were just trying to get their listing. They didn't like the agents who talked all about themselves, instead of concentrating on the clients and their property. Keep in mind - it's all about them not us.
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Further evidence of the reason you have 2 ears and only 1 mouth. ;-)
Spend more time listening and less time talking.