Real Estate Views from St Pete

head_left_image

Hitting the SEND button too soon on e-mail

There are stories of horror and embarrasment about people who hit the SEND button too soon on an e-mail, or who hit Reply To All instead of replying to an individual, or who sent an e-mail inadvertently to their whole address book. It's easy to type out a reply when you're emotional, and intentionally or not, hit SEND before you've cooled down and thought the situation through. 

Rather than rely on yourself not to hit the wrong button, or to hit it prematurely, when you have an emotional situation, I'd suggest you write your message in Word or Google Docs, save it there, and reread it in the morning before you send it. That way, there's no chance of accidentally sending it out, and in the morning, after you've rethought and reread it, you can cut and paste it into your e-mail program.

Sometimes just writing out your thoughts is catharsis enough, and you really don't need to send the e-mail. On the other hand, you may be ready to send it as written, or ready to modify or rewrite it and then send it out. Just cool off first.

Sharon Simms, Real Estate Agent selling homes in St. Petersburg, Florida, the Gulf Beaches and the Tampa Bay area. 

Comments

Excellent advice.  Especially when you're writing any kind of message with emotion involved.  It's also sometimes a great idea to have a trusted friend read your message before you send it.
Posted by Gregory Maley almost 5 years ago

Great post.  Might I add, before trying a new email feature, test it out on yourself first.  I once used the "flyer" feature of my MLS system to send listing info on a new listing to my address book of lakefront buyers.

I'd never used the email flyer. It had been a long day.  After sending the property info to 100+ potential customers, I checked out what the flyer looked like. 

Looked great.  AND IT HAD THE LISTING AGENTS INFO PROMINENTLY DISPLAYED ON THE BOTTOM!!!!  Yes, shoot me now!

Posted by "Antoinette" Scognamiglio, GRI, ASP Jefferson Township NJ Homes for Sale (Re/Max Superior Homes) almost 5 years ago

Gregory - having a friend read it is another great idea!

Antoinette - Yup! Always good to send yourself a tester first. Actually, if you do have to hit the Sendbutton, better to send it only to yourself.

Posted by Sharon Simms St Pete FL - CRS CIPS CLHMS RSPS (ALVA International, Inc.) almost 5 years ago

Sharon~

Your advice reminds me of advice I got from a great teacher...My DAD, the REALTOR...he always put his correspondence away at night to be reviewed the following morning. Possibly we could put our emails in the "draft" file and accomplish the same thing...

Posted by Asheville NC Properties of Enduring Excellence almost 5 years ago
Sharon:  My son is in the service and just before his last tour of Iraq I was sending him an email telling him that he didn't have any money in his bank account.  I inadvertently sent it to the entire prayer group I had set up for him while he would be in Iraq.  Needless to say after that I changed the name of the group from his name.  It wasn't a huge deal because how many 20 year olds have much money anyway.  I learned from that mistake not to send out anything that I wouldn't care if the whole world saw.
Posted by Marchel Peterson Spring TX Real Estate E-Pro (Results Realty) almost 5 years ago

Another habit I've gotten into is that when a message was sent to several people, if I want to reply only to the person who sent it, I try to remember to start the message by saying "Just to you..." because the few times I've forgotten to do that, the recipient has sometimes written back as if they're writing to the whole group.  I also regularly do what janeAnne mentioned -- save emails in the "draft" folder because I may have something to add or that I want to edit before sending it out.

Posted by South Florida Real Estate • Leanne Paynter (United Realty Group, Inc.) almost 5 years ago
I've received a few of these with what appears to be entire address books attached.  Makes you wonder if the sender realizes they are giving away their database! 
Posted by Tony Marriott, Associate Broker, REALTOR® (Haven Express @ Keller Williams Arizona Realty) almost 5 years ago
I have my email set up to do a spell check before it sends the email. The spell checker always finds something the requires my attention which gives me time to analyse the piece one more time.
Posted by Greg Cremia (Shore Realty of the Outer Banks) almost 5 years ago

janeAnne - you have a wise father.  We should do the same in our personal lives.

Marchel - I thought you were going to say that the prayer group prayed and he got money in his account.

Leanne - draft is good. It also works for when you respond to one e-mail before reading the second one from the same person on the same topic.

Tony - they're not only giving away their database, they're giving up personal information about the whole list, too.

Greg - that's good. Maybe with that review you can catch the spelling errors that didn't show up because they did spell a word, just not the one you intended. 

Posted by Sharon Simms St Pete FL - CRS CIPS CLHMS RSPS (ALVA International, Inc.) almost 5 years ago

Participate



(optional)
What does the graphic say?