It's so frustrating to make a phone call and find yourself in Automated Hell. None of their choices of "departments" sound like the one you want, and you can't go backwards so you have to go back and or call in again and start through the choices all over again. Sorry, no last option of Speak to the Operator. The worst automated phone system I ever experienced was the US Department of Immigration - it's a wonder any non-citizen would want to come to this country after dealing with that (and we have problems when English is our native language).
I read about a web site that seems very useful, though I haven't tried many of the numbers. It's called
The site lets you search by company and get instructions on how to reach a human - i.e., which buttons to push or not push.