So many agents talk about superior service, service beyond the sale, service beyond your expectations...do we always do that? Today was a long day of travelling, from St Pete, Florida to Pocatello, Idaho, and though we were tired and not expecting a lot - we did receive extras. At Enterprise Car Rentals in Salt Lake City, we were served promptly, given an upgrade, and the gentlemen not only walked us to where the car was parked, but he helped with our luggage as well. In the car lot, another gentlemen took the rest of our bags to the car. They we were asked if we'd like some cold water for our trip, and they brought bottles of water. What a nice way to start after a long trip in the air. We stopped in Pocatello and weren't expecting much in that rural area for either accomodations or a restaurant. We were pleasantly surprised. After a prompt and courteous check in, the desk clerk directed us to a short cut to the restaurant next door and told us to remember to show them our door card, so they could take 10% off the meal. I'm often very fussy about "I want what I want how I want it," from crushed ice for my Chivas to only 4 second on each side of my steak - both requests were treated courteously, filled willingly and the filet mignon was among the best and most tender I've ever eaten, with bernaise sauce on the side. Though we immediately returned to the hotel and fell alseep, we went to sleep happy, having been spoiled by all the extras. It pays to think about the little (and big) ways we can make a difference in pleasing our clients and adding extras that they didn't think about: a map with the homes they'll see all plotted out, a selection of savory and sweet snacks in the car, with hot and cold beverages - by driving with them to find a parking spot instead of just directing them around the block - and the list goes on.
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